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With the help of partners Perago utilising Engage Process and GOSS as tools for change, Caerphilly Council embarked on a transformation journey to address increased demand and funding gaps.
Key Achievements included over £20 million in savings in the first 2 years and a roadmap for £65 million more. They also transformed service delivery with agile and user-centred design. This whitepaper details their initiatives and outcomes. Download to learn more...

In this business case, North Yorkshire Council share their efforts to merge 8 organisations into one unitary council.

Engaging with stakeholders and utilising process management to enable people-driven change, North Yorkshire have built upon the experiences of each council to optimise and standardise service delivery. 

Check out their business case to learn more...

With the growing role of process management in supporting business objectives and engaging cross-functional teams, it becomes essential to define the level of detail in your processes.

In this whitepaper we provide a model that's based upon the experience of our customers and process management experts to provide some guidance and practical insights...

A short time ago, Hyde pledged to cut the time that its homes are empty by speeding up the process of preparing a property for new tenants. In 2022, it took an average of 55 days between a tenant moving out and a new tenant moving in. By October 2023, the turnaround time had been sustainably halved to just 27 days. 

Learn more about how their teams focused on People, Purpose and Processes to drive change... 

Automation projects are becoming increasingly common. With the aim of saving costs and moving the organisation forward, goals may include improved efficiency, better customer experience, or saving time. 
This Whitepaper explores the importance of process management in the context of automation projects and helping to drive successful transformation...

"Working in a more agile way is quite new for services, but being able to get teams involved and making the processes so visual that we can see the impact that we'll be making now or in the future, makes such a big difference"

See how their Transformation journey drove culture change for the better...

For Sedgemoor District Council, Process Redesign refers to the review and optimisation of processes to drive positive change. This supports their goal of becoming more efficient and digitally accessible to their citizens. Here, Sedgemoor defines their 7 Principles of Transformation...

Getting in control of your processes is a key step in driving organisational change. In a workshop, teams can participate in exploring the current way of working and find improvements to better serve customers, immediately seeing their impact. The 7 steps for a successful process workshop are...

With a goal of improving (online) customer satisfaction and service levels, Wrexham initiated a change programme, providing teams the task of re-imagining the customer journey using technology. See how they came together to improve their processes and the experience of their citizens...

In any organisation, there may be several solutions offered to reach a common goal. For mapping a process, both Engage Process and Microsoft Visio may be used. However, what happens when processes become more complex?

Learn more about the key differences between these two tools...

In this business case, Glasgow City Council provides an overview of their team within SIIT (Strategic Innovation Information and Technology) and their approach to informed decision-making for efficiency enhancements across a range of service areas. 

Check out their case to learn more...

To target and prevent homelessness cases before crisis, Rugby Borough Council initiated the PHIL project (Preventing Homelessness Improving Lives). However, when national funding ran out, the team needed a new way to quantify results and secure funding locally. With the help of Engage Process they were able to uncover the true savings achieved and secured the necessary funding...

Using Engage Process, The City of Edinburgh Council mapped over 1,000 processes within 2 years, creating visibility to their organisation and achieving £175K in savings with £800k more identified. Using a three-step validation process, their strategy has helped to involve stakeholders and create ownership within the teams. 

Download the case study to learn more...