<img src="https://secure.frog9alea.com/152419.png" alt="" style="display:none;">
+44 20 45 92 79 49 Support
Boeingavenue 8
1119 PB, Schiphol-Rijk
The Netherlands
+44 1273 006 005

Responsive, Resident-Centred Housing

Building Better Services and Driving a Digital Future

As a comprehensive process management platform, Engage Process supports UK Housing providers in navigating increasing demand, complex regulatory expectations, and growing pressure to improve tenant experiences. Whether you're managing repairs, resident changes, compliance checks, or homeless prevention - every process matters. 

 

Engage Process helps Housing Associations to work smarter and make the most of their resources. By visualising and analysing your processes, you can identify inefficiencies, support end-to-end technology implementations, and embed resident-focused service improvement in your organisation. 

 

With Engage Process, Housing Associations can:

  • Map, review, and improve key services
  • Engage cross-functional teams in co-designing better ways of working and reduce risks
  • Standardise and centralise best practice across teams
  • Demonstrate regulatory compliance across processes

 

No matter the structure or size, our tool enables housing teams to create sustainable change, bring clarity to complexity, and deliver the right services at the right time. 

Start your 30-day Free Trial
  • solihull logo bw
  • rbh logo bw1
  • hyde logo bw
  • moat logo bw
  • leeds logo bw
  • newark logo bw

Engage Process offers a suite of tools designed to enable people-driven change. Process mapping and analysis leads to evidence-led decision-making, compliance, continuous improvement, and more. The intuitive interface allows teams to engage all stakeholders, providing capabilities to support your organisation in achieving their objectives. 

Collaborative Service Improvement and Centralised Resource

Designed with users in mind, Engage Process includes drag-and-drop functionality and Show/Hide to simplify complex process views, allowing teams to easily design and communicate current processes. 

Governance and Compliance

Generate reports and overviews from process data, helping teams to assess their business, reduce risk, monitor compliance, and maintain audit readiness.  

Data-driven Decision Making

Visualising processes and producing quantitative analytics at the press of a button helps teams to engage stakeholders and make data-supported decisions. Integrated calculation functions help to assess the impact of changes in real-time. 

Resources and Customer Case Studies

With the growing role of process management in supporting business objectives and engaging cross-functional teams, it becomes essential to define the level of detail in your processes. In this whitepaper we provide a model that's based upon the experience of our customers and process management experts to provide some guidance and practical insights. 
Download the Whitepaper
A short time ago, Hyde Housing pledged to cut the time that its homes are empty by speeding up the process of preparing a property for new tenants. In 2022, it took an average of 55 days between a tenant moving out and a new tenant moving in. By October 2023, the turnaround time had been sustainably halved to just 27 days. Learn more about how their teams focussed on People, Purpose and Processes to drive change. 
Download the case
How can process management drive standardisation in your organisation, while enabling successful transformation and automation initiatives? Hear from Kristin McIntosh, Digital Solutions Team Leader at Newark & Sherwood District Council, on how they have applied these principles to address Housing projects, and the importance of measuring impact of change in process improvement. 
Click to learn more
Automation projects are becoming increasingly common. With the aim of saving costs and moving the organisation forward, goals may include improved efficiency, better customer experience, or saving time. This Whitepaper explores the importance of process management in the context of automatino projects and helping to drive successful transformation. 
Download the Whitepaper
In need of change, Leeds Federated Housing Association started their Vision21 programme, aimed at making the organisation more client focused, digital and efficient. Requiring input from the entire organisation meant getting buy-in from the team was crucial. Hear from Georgina Nijjar as she reflects on the lessons learned in 3 years of transformation. 
Click to watch back
Getting in control of your processes is a key step in driving organisational change. In a workshop, teams can participate in exploring the current ways of working and find improvements to better serve customers, immediately seeing the impact of changes. 
Download the Whitepaper

Partner Spotlight

Our partner Altair brings their expertise and insight to the Housing sector. They empower socially focused organisations by providing high-quality expert advice, innovative solutions and strategic guidance that drives excellence and creates a lasting impact and value for communities. 

Mission

We feel personally committed to our clients and their challenges. Our platform serves as a tool for organisations to achieve their goals and enable people-driven change.

Expertise

Bringing in-depth product knowledge and process management experience, our teams are dedicated to supporting customers in addressing industry challenges and meeting their strategic objectives. 

Collaboration

We believe in the added value of collaboration, and working closely with our clients, partners, and colleagues to drive continuous improvement and deliver best practice across the sector. 

Seeing is Believing

Submit a form to start your 30 day trial. Easily map and analyse your processes to drive improvements across the organisation.

 

Are you a student? Click here!