Empowering People-Driven Change
Visualise and Optimise your Processes
UK Local Government is undergoing significant transformation. From digital intiatives and service redesign, to collaborative projects and reorganisation across the UK - the sector is challenged with meeting new demands and fewer resources.
Engage Process is designed with your teams in mind, helping councils across the UK to visualise, analyse and redesign processes that drive impactful and lasting change. Whether you're navigating structural shifts, embedding new digital capabilities, or aligning teams to improve the citizen experience, Engage Process provides the tools to respond with clarity, agility and impact.
Our platform supports local authorities to:
- Map processes and optimise service delivery
- Collaborate across departments and organisations
- Improve efficiency, resilience and transparency
- Accelerate digital transformation
Engage Process enables you to deliver better outcomes, faster.
Collaborative Service Improvement
Designed with users in mind, Engage Process includes drag-and-drop functionality and Show/Hide to simplify complex process views, allowing teams to easily design and share current (AS-IS) and future (TO-BE) processes.
Data-driven Decision Making
Visualising processes and producing quantitative analytics at the press of a button helps teams to engage stakeholders and make evidence-led decisions. Integrated calculation functions help to assess and demonstrate the impact of changes in real-time.
Governance and Compliance
Generate reports and overviews from process data, helping teams to assess their business, reduce risk, and monitor everything from resource allocation to compliance.
Remote Sharing and Feedback
Share processes or gather feedback to drive continuous improvement throughout the organisation. With remote access to the Viewer platform, designated individuals also have the authority to readily approve or reject processes.
Case Studies
Process Redesign at the Basis of Digital Transformation
For Sedgemoor District Council (now Somerset Council), Process Redesign refers to the review and optimisation of processes to drive positive change. This supports their goal of becoming more efficient and digitally accessible to their citizens. Here, Sedgemoor defines their 7 Principles of Transformation.
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Optimising Services at Scale
In this business case, North Yorkshire Council share their efforts to merge 8 organisations into one unitary council. Engage with stakeholders and utilising process management to enable people-driven change, North Yorkshire have built upon the experiences of each council to optimise and standardise service delivery.
Engaging the organisation in the Transformation Journey
For the teams at Tewkesbury Borough Council, "working in a more agile way is quite new for services, but being able to get teams involved and making the processes so visual that we can see the impact we'll be making now or in the future makes such a big difference." See how their Transformation journey drove culture change for the better.
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Addressing the Need for Change
With a goal of improving customer satisfaction and service levels, Wrexham County Council initiated a change programme, providing teams the task of re-imagining the customer journey using technology. See how they came together to improve their processes and the experience of their citizens.
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Glasgow at a glance
In this business case, Glasgow City Council provides an overview of their team within SIIT (Strategic Innovation Information and Technology) and their approach to informed decision-making for efficiency enhancements across a range of service areas.
Mapping over 1000 processes in 2 years
Using Engage Process, The City of Edinburgh Council mapped over 1000 processes within 2 years, creating visibility to their organisation and achieving £175k in savings with a further £800k identified. Using a 3-step validation process, their strategy has helped to involve stakeholders and create ownership within the teams.
Process Redesign at the Basis of Digital Transformation
For Sedgemoor District Council (now Somerset Council), Process Redesign refers to the review and optimisation of processes to drive positive change. This supports their goal of becoming more efficient and digitally accessible to their citizens. Here, Sedgemoor defines their 7 Principles of Transformation.
Optimising Services at Scale
In this business case, North Yorkshire Council share their efforts to merge 8 organisations into one unitary council. Engage with stakeholders and utilising process management to enable people-driven change, North Yorkshire have built upon the experiences of each council to optimise and standardise service delivery.
Engaging the organisation in the Transformation Journey
For the teams at Tewkesbury Borough Council, "working in a more agile way is quite new for services, but being able to get teams involved and making the processes so visual that we can see the impact we'll be making now or in the future makes such a big difference." See how their Transformation journey drove culture change for the better.
Addressing the Need for Change
With a goal of improving customer satisfaction and service levels, Wrexham County Council initiated a change programme, providing teams the task of re-imagining the customer journey using technology. See how they came together to improve their processes and the experience of their citizens.
Glasgow at a glance
In this business case, Glasgow City Council provides an overview of their team within SIIT (Strategic Innovation Information and Technology) and their approach to informed decision-making for efficiency enhancements across a range of service areas.
Mapping over 1000 processes in 2 years
Using Engage Process, The City of Edinburgh Council mapped over 1000 processes within 2 years, creating visibility to their organisation and achieving £175k in savings with a further £800k identified. Using a 3-step validation process, their strategy has helped to involve stakeholders and create ownership within the teams.
Whitepapers and Webinars
Accelerate Process Improvement in your Council
For the last few years, Nicola Ratcliffe has driven positive change as Customer and Digital Delivery Lead at Torfaen County Borough Council. Here, she drives the DARE to Transform program, focused on savings and process improvement in Service Design, Customer Insights, and making the most of digital solutions. Watch the webinar back to learn about Cost-Benefit Analysis and the process improvement efforts behind Torfaen's Digital Strategy.
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Removing the 'Waste' from Waste Collection
In this webinar, we hear from Lisa Rosser, Senior Service Improvement Officer at Rhondda Cynon Taf County Borough Council and Colin Wells, Business Improvement Analyst at Stirling Council. Providing insight on their process improvement efforts and outcomes, they share example maps which demonstrate the impact of change and discuss how this created buy-in from their teams. Watch the webinar back to learn how they used process mapping to identify and correct "waste: within their Waste and Recycling Services.
Process Management; A Catalyst for Positive Culture Change
In this virtual session we hear from Tewkesbury Borough Council and Teignbridge District Council, sharing how Process Management and Improvement activities have influenced their organisation's culture... for the better. Watch the video back to learn how they used process mapping and analysis to enable people-driven change and gain buy-in from their teams.
The Role of Process Management in Automation Success
Automation projects are becoming increasingly common. With the aim of saving costs and moving the organisation forward, goals may include improved efficiency, better customer experience, or saving time. This Whitepaper explores the importance of process management in the context of automation projects and helping to drive successful transformation.
7 Steps for a Successful Process Workshop
Understanding and getting in control of your processes is a key step in driving organisation organisational change. In a workshop, teams can participate in exploring and mapping the current ways of working and find improvements to better serve customers, while immediately seeing their impact.
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Accelerate Process Improvement in your Council
For the last few years, Nicola Ratcliffe has driven positive change as Customer and Digital Delivery Lead at Torfaen County Borough Council. Here, she drives the DARE to Transform program, focused on savings and process improvement in Service Design, Customer Insights, and making the most of digital solutions. Watch the webinar back to learn about Cost-Benefit Analysis and the process improvement efforts behind Torfaen's Digital Strategy.
Removing the 'Waste' from Waste Collection
In this webinar, we hear from Lisa Rosser, Senior Service Improvement Officer at Rhondda Cynon Taf County Borough Council and Colin Wells, Business Improvement Analyst at Stirling Council. Providing insight on their process improvement efforts and outcomes, they share example maps which demonstrate the impact of change and discuss how this created buy-in from their teams. Watch the webinar back to learn how they used process mapping to identify and correct "waste: within their Waste and Recycling Services.
Process Management; A Catalyst for Positive Culture Change
In this virtual session we hear from Tewkesbury Borough Council and Teignbridge District Council, sharing how Process Management and Improvement activities have influenced their organisation's culture... for the better. Watch the video back to learn how they used process mapping and analysis to enable people-driven change and gain buy-in from their teams.
The Role of Process Management in Automation Success
Automation projects are becoming increasingly common. With the aim of saving costs and moving the organisation forward, goals may include improved efficiency, better customer experience, or saving time. This Whitepaper explores the importance of process management in the context of automation projects and helping to drive successful transformation.
7 Steps for a Successful Process Workshop
Understanding and getting in control of your processes is a key step in driving organisation organisational change. In a workshop, teams can participate in exploring and mapping the current ways of working and find improvements to better serve customers, while immediately seeing their impact.
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Partner Spotlight
Measure what matters. Improve what counts.
Building Better Services Together.
Improvement starts with insight. By integrating feedback with process discovery, you can address service-level gaps and underlying operational inefficiencies. This dual approach ensures continuous improvement, reduces future risks, and allows teams to better allocate limited resources.
By combining feedback from GovMetric with process mapping from Engage Process, you're set up to make meaningful changes today, and agile teams for tomorrow. You'll reduce failure demand, save resources, and improve overall service delivery. Best of all, you'll have happier, more engaged citizens.
Virtual
18 June 25
Virtual
Join us for a 2-day Open User Training on Wednesday, June 18th and 25th from 8:00 – 12:00 BST. You will receive a first introduction to the Engage Process platform. The emphasis here is on mapping and analysing processes in the Modeler with a series of guided exercises.
Note: Please ensure you can attend both days. The cost to attend is £250 per person.
To register, email training@engageprocess.com.
19 May 25
Firepool Digital Innovation Centre, Taunton
Join us in person on Thursday, June 19th from 9:30 – 16:30 GMT at LocalGov Camp South West! Run by our partners at PSDTF, the event will focus on Digital and Service Transformation, Innovation, Collaboration and Standardisation. Register now for a chance to network and learn.
Seeing is Believing
Submit a form to start your 30 day trial. Easily map and analyse your processes to drive improvements across the organisation.
