Changes to the funding system is forcing councils to implement widespread budget cuts. Optimising business processes unlocks savings whilst keeping service quality up.
Whether it is implementing GDPR or ensuring your council can report on critical processes, with the Engage Process platform you create the required library and get your staff involved.
Shifting customers to an online first service model is paramount in driving customer experience and finding sustained cost savings. Redesigning processes ensures your transformation succeeds.
Simplicity, it's easy to use and to share with others. Using it in a workshop setting is brilliant, it allows the focus to be on what happens rather than keeping track of post-its and added notes. The ability to calculate costs and timings is impressive. Even using gut-feel estimates, the overall outcome is as close to the actual cost as you will get. (source: Capterra)
Because its simplicity of describing a process it is easy to use. Also the possibility to optimise and request feedback on existing processes is a nice feature to keep everything up-to-date. After following a workshop (definitely recommended, very educational, interactive and even fun) all users where very motivated to start working with Engage Process. (source: Capterra)
Like many other cities and councils, the city of Venlo in the Netherlands experienced a need to improve the lead times and efficiencies of their complaints process. The organisation's Lean team was...Read More
A team of the City of Stichtse Vecht in The Netherlands were asked to improve their process and find efficiency and cost gains. The cross functional team from different departments, got together and...Read More
The Preventing Homelessness Improving Lives (PHIL) project started three years ago to target and prevent homelessness cases before crisis, with a goal to keep those affected in their homes, improve...Read More
While using the Engage Process Suite, the City of Edinburgh Council achieved £175k of savings. They anticipated a further 800k of savings. On top of that, they managed to map over a thousand...Read More