Support services are provided by the Engage Process team and are complemented by partners of Engage Process, especially for those clients where resellers are involved.
Hosting and backup
Engage Process creates a daily backup, in addition to the extensive Microsoft Azure hosting service that Engage Process uses. Details about this hosting service are included in our terms and conditions.
Instructions & Manuals
The Modeler and Viewer include training videos for the most crucial functions
An extensive digital and printable manual is included with all products
New releases are made available several times each year. These are made available to all users automatically.
The service center of Engage Process can be reached during CET (Amsterdam time-zone) office hours via telephone +31 (0)20 530 7280 or e-mail firstname.lastname@example.org. Support requests are handled within 24 hours on business days.
Our support consultants regularly contacts the main user (Key User) to discuss progress and use, providing support for setting up the environment and answering user questions.